NederlandsPrivacy policy
The privacy statement below applies to all site visits, transactions and agreements with WelcomeAtHome. In this we inform you how WelcomeAtHome handles your personal data. WelcomeAtHome is responsible for the processing of your personal data.
Processing personal data
WelcomeAtHome processes your personal data for your request in the contact form. By filling in the contact form, you give WelcomeAtHome permission to store your data, with the aim of contacting you at your request.
Below you will find an overview of the personal data that we process:
- Name (first name and/or last name)
- E-mail address (business or private)
- The message you entered
Sensitive personal data
We store your name for the purpose of contacting you. Which, in combination with your private e-mail address and telephone number, may be regarded as sensitive information.
Purposes of use
In order to provide you with the best possible service, WelcomeAtHome needs to store your data in certain cases. WelcomeAtHome uses your personal data for:
- being able to contact you in response to your contact request on the WelcomeAtHome website;
- the execution of agreements, transactions and services;
- relationship management;
- complaint handling;
- determining strategy and policy;
- if necessary, identifying unlawful behavior with regard to WelcomeAtHome, its relations and its employees.
When visiting the website, no personal data will be collected by us without your permission. We do register data that does not contain personal information. This is to gain insight into how our website is used.
It is possible that on certain parts of our website you are asked for personal data, for example if you want to use a specific service. This information will only be used by us for the purpose described.
Retention period
WelcomeAtHome stores your data for the purpose of your contact request for as long as necessary to contact you. After that, WelcomeAtHome will delete this data.
Provision to third parties
WelcomeAtHome does not share your personal data with third parties if this is necessary to execute an agreement, to provide a certain service, when required by law or because of the storage in the database that hangs behind the contact form. WelcomeAtHome has concluded processor agreements with its suppliers (processors and/or sub-processors).
Cookies
Cookies are used on our website to ensure the integrity of the registration procedure and to be able to personalize the website. A cookie is a small text file that is placed on your computer by a web page server. Cookies are unique per user and can only be read by a server in the domain that sent the cookie to your computer.
The main purpose of cookies is to save you time and effort. For example, if you adjust a web page to your personal preferences or if you navigate in a website, the chosen settings and preferences are remembered for future use thanks to cookies. When you visit the website again later, the previously entered data can be retrieved by the cookies, so that you can easily use the possibilities of the website again as you have set it up previously. In addition, cookies are used to keep statistics, but even then the data does not contain any personal information.
You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change your browser settings so that cookies are not accepted if you prefer. If you choose not to accept cookies, you may not be able to take full advantage of the interactive features of our website or other sites you visit.
Privacy rights
You have the right to view, change or delete your personal data. This means that you can submit a request to us to send your personal data that we have available in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or objection to the processing of your personal data to service@welcomeathome.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but at the latest within four weeks.
WelcomeAtHome would also like to point out that you have the option to submit a complaint via our contact form on the website or the national supervisory authority, the Dutch Data Protection Authority.
Data Security
WelcomeAtHome takes the protection of your data seriously and uses careful security procedures to protect the processed data, among other things to prevent unauthorized persons from unintentionally gaining access to this data. WelcomeAtHome takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. As soon as you submit the contact form for the registration of your contact request with your personal data, it will be sent securely (https). Due to the public nature of the internet, we cannot always guarantee 100% security of the transmission of information via the internet. If you feel that your data is not properly secured and/or there are indications of misuse, please contact us or via service@welcomeathome.nl.
Links to other websites
Our internet pages contain links to other websites. WelcomeAtHome is not responsible for the privacy policy of websites that are not under the control of WelcomeAtHome.
WelcomeAtHome is responsible for the processing of personal data as shown in this privacy statement.